Contact Us

Location

Visit our online store for exquisite perfumes, watches, and more. Shop conveniently from anywhere.

Address

Defense Road, Sialkot

Hours

24/7 Shopping

Overview

• WeSix Perfumes values customer satisfaction and ensures safe, original, and high-quality products.

• Returns or exchanges are only accepted under specific conditions mentioned below.

Eligibility for Return, Refund & Exchange

Damaged Product Received

• Customers can request a return or exchange if the product arrives physically damaged.

• Damage must be reported within the allowed timeframe (mentioned below).

Wrong Product Delivered

• If you receive a different product than what you ordered, WeSix Perfumes will replace it.

Non-Eligible Conditions

Returns Will Not be Accepted For

• Opened, used, or tested perfumes

• Unsealed packaging

• Change of mind

• Discounted, promotional, or tester items

• Fragrance not matching personal preference

• Delayed delivery by courier company (not WeSix Perfume’s fault)

Return Request Timeframe

• Damage or wrong product must be reported within 24–48 hours of delivery.

• Requests made after this period will not be eligible.

Proof Required

Customers Must Provide

• Unboxing video (mandatory)

• Clear photos of the product and packaging

• Order number and proof of purchase

(The unboxing video ensures transparency and prevents fraudulent claims.)

Return & Exchange Process

1. Customer submits complaint with required proof.

2. WeSix Perfumes team reviews and verifies the claim.

3. Once approved:

   • Exchange product is sent, OR

   • Refunds are processed (based on eligibility).

4. Pickup/return courier details are shared with the customer.

Refund Method

• Refunds are issued through the same payment method used for the order.

• Refund processing time 3-7days after approval (if payment method online bank transfer) (in case of cash on delivery payment method unless courier release the payment)

Exchange Process

• A replacement product will be shipped once the returned item is received and inspected.

• If the product is out of stock, customers may receive a refund.

Packaging Requirements for Returns

Returned item must be in:

• Original packaging

• Unused and sealed condition

• Without any missing accessories

Important Notes

• WeSix Perfume reserves the right to decline returns not meeting policy conditions.

• Courier delays are not grounds for return or refund.

• Fragrance performance varies person-to-person and is not considered a product fault.

Contact Support

For return or exchange requests:

• Email: info@wesixcollection.com

• Whatsapp: +92-300-7221421

Terms and Conditions